Refund and Cancellation Policy
Last Updated: September 2026
Thank you for choosing BestPOSApp, a product of Tormuto. We strive to provide a seamless, reliable point-of-sale and inventory management platform for your business. Please read this policy carefully to understand our guidelines regarding your fixed-tier subscriptions (Monthly or Yearly), cancellations, and refunds.
1. Subscription Cancellations
You may cancel your BestPOSApp subscription at any time. If you cancel your subscription, the cancellation will take effect at the end of your currently paid billing cycle (whether monthly or yearly). You will retain full access to your store dashboard, inventory, and point-of-sale features until the end of that paid period. Subscriptions renew automatically unless canceled prior to the renewal date.
2. General Non-Refundable Policy
Because BestPOSApp operates on a fixed subscription model that grants immediate access to our digital infrastructure, cloud storage, and premium business tools, payments are non-refundable.
We do not offer prorated refunds for unused time, closed branches, or unused staff accounts within an active billing cycle.
Exceptions for Refunds
Exceptions may only be made under the following circumstances:
- Billing Errors: If you were charged incorrectly due to a technical error on our platform or payment gateway.
- Service Outages: If the platform experiences prolonged, unexpected downtime that severely impacts your business operations, account credits or refunds may be issued at our sole discretion.
3. Plan Upgrades and Downgrades
- Upgrading: If you upgrade to a higher-tier subscription plan (e.g., from Growth to Professional) mid-cycle, you will be billed the prorated difference for the remainder of your current billing cycle, granting immediate access to the premium features.
- Downgrading: If you choose to downgrade your plan, the new rate and feature limitations will apply at the start of your next billing cycle. We do not offer partial refunds for mid-cycle downgrades.
4. Data Retention Post-Cancellation
Upon cancellation and the expiration of your billing cycle, your store's data (including inventory items, sales records, and customer lists) will remain securely stored in read-only mode for a brief grace period before being permanently scheduled for deletion, in accordance with our Privacy Policy. We strongly advise exporting all necessary business records and reports prior to your subscription end date.
5. How to Request a Refund or Cancel
To report a billing error or request an account cancellation, please reach out to our support team directly.